Travelers Claims Help

Filing a water, fire or mold claim with Travelers?

Travelers is a long established home insurer writing in California, and sudden water damage is one of the most common home claims it handles. iDri helps Travelers policyholders through the claim, documents the full loss to IICRC standards, and bills Travelers directly, working for you. Serving the San Fernando Valley and Ventura County.

Call iDri (818) 564-5615 How to file

We bill Travelers direct·We work for YOU, not Travelers·24/7 response

Quick reference

How to file a Travelers claim.

By phone

Travelers claims line
1-800-252-4633 (1-800-CLAIM33)
File a claim 24 hours a day, 365 days a year.

Online

File and track your claim at
travelers.com/claims

Mobile app

File and track your claim in MyTravelers online or in the app.

The process

What to expect after you file.

01
Report the loss
File by phone or online through MyTravelers. Keep your first report factual and note your claim number.
02
A claim handler is assigned
Travelers assigns a claim handler or adjuster to manage your claim and walk you through the next steps.
03
The damage is reviewed
A Claim professional contacts you, usually within about two business days, and inspects the damage virtually or in person. You are free to use your own contractor or the MyTravelers Repair Network.
04
Settlement, less your deductible
For covered losses, Travelers arranges payment, less your deductible, to you or your chosen provider.

Know your coverage

Understanding your deductible.

Your deductible is set in your own policy, not by the carrier, so there is no single number that applies to everyone. It is the amount you pay before coverage kicks in, and your settlement is paid out less that amount.

A flat deductible is a fixed dollar amount, often somewhere from 1,000 to 2,500 dollars.
A percentage deductible is a percent of your dwelling coverage, common for wind, hail and wildfire.
You will find your exact deductible on the declarations page of your policy.
Water damage usually falls under your standard deductible, while wind or wildfire may carry a separate one.

Your California rights

What California law gives you.

Your insurer must acknowledge your claim within 15 days under California's Fair Claims Settlement Practices Regulations.
They must accept or deny your claim within 40 days of receiving the documentation they need.
You have the right to choose your own restoration contractor. The insurer can recommend one, but the choice is yours.
You can hire your own help, such as a public adjuster, if you and the insurer disagree on the loss.

How we help

How iDri handles your Travelers claim.

First, the part that matters most. We work for you, not Travelers. Our job is to make sure your claim reflects the real damage, not the smallest number that closes the file.

Documented to standard

We document your Travelers loss to the IICRC standard, with moisture readings, photos and a defensible line item scope.

We deal with the adjuster

We communicate with your Travelers claim handler and speak their language, so the process moves and the scope holds.

Billed to Travelers directly

We bill Travelers directly for the covered work, so you are not floating the cost or chasing paperwork.

On your side

We work for you, not Travelers. Our job is to make sure your claim reflects the real damage.

We are a restoration contractor, not a public adjuster or an attorney. We document and bill your claim. For a coverage dispute, those professionals rely on exactly the kind of documentation we provide.

Smooth claim

Tips for a smoother claim.

Photograph and video everything before you clean up or throw anything away.
Do what you reasonably can to stop further damage, which is your duty under the policy, and keep the receipts.
Do not discard damaged materials until they are documented, since they are evidence of the loss.
Write down every call, who you spoke with, and what was said.
Get your own independent documentation of the damage, not only the insurer's.
Call iDri early, so the loss is documented to standard from day one.

Questions

Travelers claims, answered.

What is the Travelers claims phone number?

Travelers' claims line is 1-800-252-4633, available 24 hours a day, 365 days a year. You can also file online through MyTravelers or in the app.

How do I file a Travelers claim?

File by phone or online at travelers.com/claims, and with the app where one is offered. Keep your first report factual, write down your claim number, and photograph the damage before any cleanup.

Does Travelers cover water damage?

Sudden and accidental water damage, like a burst pipe or a failed appliance, is typically covered. Gradual leaks, seepage and outside flooding usually are not, and flood needs a separate policy. Check your own policy, since coverage varies.

Do I have to use Travelers's preferred contractor?

No. In California you choose your own restoration company. Travelers can recommend a vendor, but the choice is yours, and you can choose iDri.

How long does Travelers have to handle my claim?

Under California's Fair Claims Settlement Practices Regulations, your insurer must acknowledge the claim within 15 days and accept or deny it within 40 days of receiving the documentation it needs.

Have a Travelers claim and damage to handle?

Call iDri. We document the loss, deal with your Travelers adjuster, and bill them directly, across the San Fernando Valley and Ventura County.

Call iDri (818) 564-5615or call our toll-free line 800-806-iDri (4374)

iDri Restoration is an independent restoration contractor and is not affiliated with, endorsed by, or approved by Travelers. Travelers and the Travelers Umbrella logo are registered trademarks of The Travelers Indemnity Company. All carrier names and marks are the property of their respective owners. Contact details are provided as a resource and may change, so please verify them with Travelers directly. This page is general information, not legal, financial or coverage advice.