PURE Claims Help
PURE is a membership based insurer for high value homes, and many Hidden Hills and Calabasas homeowners carry it. Its claims model is built around concierge service and member advocates for luxury properties. iDri helps PURE policyholders through the claim, documents the full loss to IICRC standards, and bills PURE directly, working for you. Serving the San Fernando Valley and Ventura County.
We bill PURE direct·We work for YOU, not PURE·24/7 response
Quick reference
PURE claims line
888-813-7873
Report a claim 24 hours a day, 7 days a week.
File and track your claim at
pureinsurance.com claims
File in the PURE mobile app, in your online account, or by emailing claims@pureinsurance.com.
The process
Call, use the PURE app or online account, or email the claims team to open your claim.
PURE assigns a Member Advocate and adjuster who can help with temporary housing, emergency services and vendors.
PURE lets you choose your own contractor and will work with your preferred provider, which can be iDri, or recommend one from its network.
For covered losses, PURE works to resolve the claim quickly, less your deductible, with its concierge approach.
Know your coverage
Your deductible is set in your own policy, not by the carrier, so there is no single number that applies to everyone. It is the amount you pay before coverage kicks in, and your settlement is paid out less that amount.
Your California rights
How we help
First, the part that matters most. We work for you, not PURE. Our job is to make sure your claim reflects the real damage, not the smallest number that closes the file.
We document your PURE loss to the IICRC standard, with moisture readings, photos and a defensible line item scope.
We communicate with your PURE claim handler and speak their language, so the process moves and the scope holds.
We bill PURE directly for the covered work, so you are not floating the cost or chasing paperwork.
We work for you, not PURE. Our job is to make sure your claim reflects the real damage.
We are a restoration contractor, not a public adjuster or an attorney. We document and bill your claim. For a coverage dispute, those professionals rely on exactly the kind of documentation we provide.
Smooth claim
Questions
PURE's claims line is 888-813-7873, available around the clock. You can also file in the PURE app, in your online account, or by emailing claims@pureinsurance.com.
Call, use the app or online account, or email the claims team. A Member Advocate will help coordinate, so document the loss with photos and video before any cleanup.
PURE's high value home policies are typically broad, and sudden and accidental water damage is generally covered, often including sewage and drain backup. Gradual leaks and outside flooding still usually need specific coverage, so check your policy.
No. PURE lets you choose your own contractor and is happy to work with your preferred provider. Tell them you want iDri, and they will coordinate with us.
Under California's Fair Claims Settlement Practices Regulations, your insurer must acknowledge the claim within 15 days and accept or deny it within 40 days of receiving the documentation it needs.
Related
Call iDri. We document the loss, deal with your PURE adjuster, and bill them directly, across the San Fernando Valley and Ventura County.
iDri Restoration is an independent restoration contractor and is not affiliated with, endorsed by, or approved by PURE. PURE and related marks are the property of Privilege Underwriters Reciprocal Exchange. All carrier names and marks are the property of their respective owners. Contact details are provided as a resource and may change, so please verify them with PURE directly. This page is general information, not legal, financial or coverage advice.
