Chubb Claims Help
Chubb is a leading insurer of high value homes in California, and its policyholders expect a claims experience that matches the homes it covers. Water damage to fine finishes and built ins is exactly where careful documentation pays off. iDri helps Chubb policyholders through the claim, documents the full loss to IICRC standards, and bills Chubb directly, working for you. Serving the San Fernando Valley and Ventura County.
We bill Chubb direct·We work for YOU, not Chubb·24/7 response
Quick reference
Chubb claims line
1-800-CLAIMS-0 (1-800-252-4670)
Report a claim 24 hours a day, 7 days a week.
File and track your claim at
the Chubb client portal
Your Chubb agent can file on your behalf, and once a claim is open, Chubb assigns a dedicated claim representative who aims to reach you within about six hours.
The process
File by phone, in the client portal, or through your agent, day or night.
Chubb assigns a dedicated claim representative who aims to contact you within roughly six hours, so give as much detail as you can.
You may be asked to get a repair estimate from a local contractor, which is where iDri's documented scope helps.
For covered losses, Chubb arranges payment, less your deductible, with the white glove service it is known for.
Know your coverage
Your deductible is set in your own policy, not by the carrier, so there is no single number that applies to everyone. It is the amount you pay before coverage kicks in, and your settlement is paid out less that amount.
Your California rights
How we help
First, the part that matters most. We work for you, not Chubb. Our job is to make sure your claim reflects the real damage, not the smallest number that closes the file.
We document your Chubb loss to the IICRC standard, with moisture readings, photos and a defensible line item scope.
We communicate with your Chubb claim handler and speak their language, so the process moves and the scope holds.
We bill Chubb directly for the covered work, so you are not floating the cost or chasing paperwork.
We work for you, not Chubb. Our job is to make sure your claim reflects the real damage.
We are a restoration contractor, not a public adjuster or an attorney. We document and bill your claim. For a coverage dispute, those professionals rely on exactly the kind of documentation we provide.
Smooth claim
Questions
Chubb's personal claims line is 1-800-CLAIMS-0, which is 1-800-252-4670, available 24 hours a day, seven days a week. You can also file in the Chubb client portal or through your agent.
File by phone, in the client portal, or through your agent. A dedicated representative will reach out, often within hours, so document the loss thoroughly with photos before any cleanup.
Chubb's high value home policies are typically broad, and sudden and accidental water damage is generally covered, often including water backup on many policies. Gradual leaks and outside flooding still usually need specific coverage, so check your policy.
No. You choose your own contractor. Chubb may ask for a repair estimate from a local contractor, and iDri can provide a documented, standard based estimate and do the work.
Under California's Fair Claims Settlement Practices Regulations, your insurer must acknowledge the claim within 15 days and accept or deny it within 40 days of receiving the documentation it needs.
Related
Call iDri. We document the loss, deal with your Chubb adjuster, and bill them directly, across the San Fernando Valley and Ventura County.
iDri Restoration is an independent restoration contractor and is not affiliated with, endorsed by, or approved by Chubb. Chubb and related marks are the property of Chubb Limited. All carrier names and marks are the property of their respective owners. Contact details are provided as a resource and may change, so please verify them with Chubb directly. This page is general information, not legal, financial or coverage advice.
